Last updated: October 3, 2026
The Boondocks Official is operated by Virtual Threads INC (New York, NY).
Processing time
- Orders are processed within 1–3 business days, then shipped. We don't process or ship on weekends or major US holidays (New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving and Christmas). Orders placed on those days start processing the next business day, and the delivery estimate on each product page already accounts for them.
- Delivery: most US orders arrive within 5–7 business days after they ship. Some items can take up to 2 weeks from the day you order. Each product page shows an estimated delivery window.
- Orders with several items may ship from more than one location, so your items may arrive in separate packages.
- Pre-orders ship on or around the date shown on the product page. In-stock items in the same order ship right away. See our Pre-order Policy.
If an item turns out to be out of stock, we'll contact you to ask whether you'd like to wait for it or get a refund for that item.
Shipping rates & times (United States)
- Free ground shipping on orders $99+.
- Orders under $99: shipping is calculated at checkout from the items, weight and destination.
- Delivery times are estimates from the carrier and can't be guaranteed, especially around holidays.
International shipping
We ship worldwide. Rates and options are shown at checkout. International orders usually arrive within about 2 weeks, depending on the destination and customs. Customs duties, import taxes and fees charged by the destination country are the customer's responsibility and aren't included in our prices. If you refuse to pay them, the return shipping and any charges we incur may be deducted from your refund.
Sales tax
Applicable sales tax is calculated and added at checkout.
Changes & cancellations
Need to change your address or cancel? Email Info@TheBoondocksOfficial.com as soon as possible. We can make changes or cancel any time before your order ships. Once it ships, it can't be changed or cancelled; use our returns process instead.
Addresses
Please double-check your address before ordering. We ship to PO boxes and APO/FPO addresses where the carrier allows. We aren't responsible for orders sent to an incorrect address entered at checkout.
Lost, stolen or damaged packages
- With Package Protection: if you added Package Protection to your order and your package is lost, stolen or arrives damaged, email Info@TheBoondocksOfficial.com with your order number (and photos if damaged). We'll handle the claim and get you a replacement or refund.
- Without Package Protection: contact us within 5 days of the delivery date shown in tracking. We'll help file a claim with the carrier. Replacement or refund depends on the carrier's investigation.
Contact
Questions? Email Info@TheBoondocksOfficial.com or text (917) 994-1712. Customer service hours are Monday–Friday, 9:00 am–5:00 pm ET, closed weekends and major US holidays. We usually reply within 1–2 business days.